SHIPPING AND EXCHANGE POLICY

FREE EXCHANGE WITHIN 30 DAYS

NO QUESTIONS ASKED

We gladly accept the exchange as it is a fantastic opportunity for us to show you our honesty and transparency. We will also get your feedback to improve our products and services. We encourage you to exchange because your satisfaction and comfort are our utmost priority. We don’t want our customers to get even a slight dissatisfaction, hence we advise you to go ahead and ask for an exchange.

Help us to know your needs better so that we can provide you with our best products and services.

Exchanging with Bencene Clothing is as easy as ordering. You can email us at contact@bencene.com or call / WhatsApp us at 75599 22455 and help us know your concern.

Also, note that we do not provide reverse pick-up service for any order. In exchange, we request you to please self-ship the product to us. You can self-ship the product using any courier service of your choice. Please share the courier receipt at contact@bencene.com with your order number.

Make sure the garment is unused and in a good state. You are required to return the main product ONLY.

To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including but not limited to custom design T-shirts. This item is non-returnable due to the hygiene and personal care nature of the product. However, We will gladly replace items if they are defective or damaged. If you discover a manufacturing defect with a product you bought from our store, please send us an email at contact@bencene.com from the email you placed the order with.

There is no return policy for boxer and perfume products.

SHIPPING

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

TRANSIT TIME DOMESTICALLY

In general, domestic shipments are in transit for 2 - 7 days

CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order

has already been dispatched, please refer to our refund policy.

SALES TAX

Sales tax has already been applied to the price of the goods as displayed on the website

EXCHANGE

Once the return shipment has reached our premises, we will dispatch your exchange shipment from our warehouse.

Exchange your standard size garment: If our standard sizes don’t fit you and you want another size garment in exchange, then put your best-fit garment with your Bencene Clothing garment in your return shipment then we will ship the right size that you mentioned. We will deliver it to you within 10 to 15 days. We will save your measurements for your future orders also.

In one order Exchange is possible for one time Only.

FOR CUSTOM GARMENTS

We want to provide every customer with a wonderful experience. However, it is not very sustainable for us to offer returns and exchanges for a custom garment as it is already manufactured according to your specifications and can’t be sold to anyone else. We will gladly refund items if they are defective or damaged. If you discover a manufacturing defect with a product you bought from online shopping, please send us an email at contact@bencene.com from the email you placed the order with.

CUSTOMER SERVICE

For all customer service inquiries, please email us at contact@bencene.com